| Category | Policy Rule | Exception / Note |
| Store Cancellations | 100% refund to bank account | Reduced to 50% refund if the store explicitly refuses delivery without giving a reason. |
| Customer Cancellations | 5% fee applies (95% refund) | Non-refundable once processing within 48 hours unless credited to wallet. |
| Delivery Attempts | 1 attempt only | If recipient is unavailable, order is cancelled with no refund. |
| Address Changes | 24+ hrs before: Free Under 24 hrs: Rs 200 fee | If request is rejected, order cannot be cancelled or refunded. |
| Incorrect Pincode | Non-serviceable area = No refund | Extra charges apply for new pincode; refusal to pay forfeits refund. |
| Refund Method | Email confirmation required | Wallet credit if cancelled within 48 hrs; original method/bank transfer otherwise. |
| Processing Time | Bank: 15 working days Offline: 5–7 days + 10–15 days to reflect | Online refunds initiate within 72 working hours. |
